Returns & Refunds

If your product is damaged, defective, incorrect or incomplete at the time of delivery, please file a return request on the website within 7 days of the delivery date

For selected categories, we accept a change of mind: Men’s Cloths, Women’s Cloths.

For device related issues after usage or the expiration of the return window, seller warranty or brand warranty could be given by the seller. For seller warranty, please contact the seller. The contact details of the seller can be found on the invoice.

Conditions for Returns

  1. The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
  2. The product must include the original tags, user manual, warranty cards, freebies and accessories.
  3. The product must be returned in the original and undamaged manufacturer packaging / box.Do not put tape or stickers on the manufacturers box.
MONEY BACK GUARANTEE

We promise your money back if the item you received is not as described, or if your item is not delivered within the Buyer Protection period. You can get a refund 15 days after the claim process finishes

1. Contact Seller

Go to your order history and select the item. Discuss the issue with the seller and see possible solutions.

2. Apply for Refund

If you can’t come to an amicable agreement after contacting the seller, simply raise a claim by opening a dispute within 15 days following the delivery of your order or the end of the package receipt confirmation period (as listed in your order details).

3. Get Money Back in 15 Days

Most sellers will return your money in 15 days, however; if it’s not resolved, you can contact echib.

[button text=”contact” letter_case=”lowercase” style=”outline” radius=”99″ icon=”icon-angle-right” link=”https://echib.com/contact-us/”]